Privacy Policy

Introduction

TORCAL PRESTAÇÃO DE SERVIÇOS LTDA ("we," "our," or "us") is committed to protecting your privacy and maintaining the confidentiality of your information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our industrial machinery maintenance and repair services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As an industrial machinery maintenance and repair service provider, we may collect the following types of information:

• Client Information: Company name, CNPJ, address, and contact details.
• Contact Information: Names, phone numbers, and email addresses of personnel.
• Equipment Information: Machine types, models, serial numbers, and specifications.
• Service Records: Maintenance history, repair details, and parts replaced.
• Site Information: Facility access details and on-site contact information.
• Payment Information: Billing details and service payment records.

How We Use Your Information

We use the collected information for the following purposes:

• To diagnose and repair industrial machinery
• To perform preventive maintenance services
• To maintain equipment service histories
• To schedule and coordinate service visits
• To order replacement parts and components
• To provide technical recommendations
• To process invoices and payments
• To comply with legal and safety requirements

Equipment & Service Records

We maintain detailed records of equipment serviced and work performed. Service records include machine identification, diagnosis, repairs made, parts replaced, and technician notes. These records are essential for warranty purposes, maintenance scheduling, and providing consistent service quality.

Site Access Information

When providing on-site services, we may receive facility access credentials, security protocols, and site-specific safety requirements. This information is used solely for service delivery and is not shared with third parties. Our technicians are trained to respect client facility rules and confidentiality.

Technical & Proprietary Information

During equipment service, our technicians may observe manufacturing processes or proprietary equipment configurations. We treat such observations as confidential and do not share technical or process information observed at client facilities with competitors or other third parties.

Parts & Supplier Information

When sourcing replacement parts, we may share equipment specifications with parts suppliers to obtain correct components. Only information necessary for parts identification is shared. We do not disclose client identity to suppliers without authorization.

Safety & Compliance

Industrial maintenance may involve safety-regulated equipment. We maintain records as required by occupational safety regulations and may report to regulatory authorities when required by law. Safety documentation is retained for legally mandated periods.

Data Security

We implement appropriate security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Service records are stored securely with access limited to authorized personnel. Digital records are protected with appropriate security controls.

Data Retention

Service records are retained for reasonable periods to support ongoing maintenance, warranty claims, and equipment history. Records are retained as required by Brazilian commercial and tax regulations. Equipment service histories may be retained for the operational life of the equipment to ensure service continuity.

Information Sharing

We do not sell, trade, or rent your information to third parties. We may share your information only in the following circumstances:

• With parts suppliers for component procurement
• With equipment manufacturers for warranty claims
• With regulatory authorities as required by safety laws
• With tax authorities for fiscal compliance
• When required by law or legal process
• To protect our legal rights

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal and equipment data held by us
• Request copies of service records
• Request correction of inaccurate information
• Request deletion of data (subject to legal requirements)
• Request information about how your data is processed
• Withdraw consent for data processing
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be communicated to clients. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: